Professional Profile
A dynamic Systems Engineer with 5+ years of hands-on experience in IT support, technical engineering, and unified endpoint management. Recognized for a proven track record of optimizing IT infrastructure, managing complex device ecosystems, and delivering exceptional technical solutions across diverse organizational environments. Skilled at driving efficiency, enhancing system performance, and ensuring seamless user experiences. Adept at implementing scalable solutions, streamlining operations, and supporting organizational growth through innovative technology strategies. Possesses strong expertise in troubleshooting, endpoint security, and system integrations, combined with excellent communication and collaboration skills to bridge technical and non-technical stakeholders effectively.
Key Achievements
- ✓ Successfully migrated IT infrastructure for global operations at HEINEKEN BEVERAGES.
- ✓ Led a team to replace and upgrade over 1,000 devices across multiple sites.
- ✓ Achieved 95% resolution rate for technical support inquiries within 24 hours.
- ✓ Developed and maintained digital platforms for community engagement.
Technical & Professional Skills
View DetailsTechnical Skills
- Azure Management
- Network Troubleshooting
- Endpoint Security
- Device Compliance
Software Proficiency
- Microsoft 365
- Azure AD
- Jira
- ServiceNow
Professional Skills
- Strategic Planning
- Project Management
- Cross-team Collaboration
- Technical Documentation
Professional Journey
View DetailsSystems Engineer | UEM
HEINEKEN BEVERAGES, Stellenbosch
March 2024 - Present- Manage comprehensive device compliance across global operations
- Implement and maintain Azure device management strategies
- Coordinate IT support for multiple international business units
Director
Itholelomzansi Foundation
January 2015 - Present- Lead strategic community development initiatives
- Manage digital platforms and online presence
- Develop and execute youth empowerment programs
Project Team Lead | Desktop Engineer
BCX / Distell
April 2022 - August 2023- Led device replacement project (RPIPL), managing hardware and software migrations
- Coordinated device upgrades across multiple sites, ensuring seamless user transitions
- Developed support knowledge base and risk management documentation
Customer Engineer | Desktop Support
African Areté / BCX / Distell
October 2021 - March 2022- Provided technical support via ServiceNow ticketing system
- Resolved 95% of user inquiries within 24 hours, maintaining 90% customer satisfaction
- Managed hardware replacements and software installations
Notable Projects
View DetailsHeineken Green Zone Migration
Led network transformation project, migrating infrastructure to global green zone environment.
IT Asset Register Enhancement
Overhauled asset tracking system, improving device management and compliance.
Itholelomzansi Foundation Website
Developed and maintained foundation's digital platform to enhance community engagement.
Get in Touch
View DetailsContact Information
- Email: [email protected]
- Cell: +27 83 691 4207
- Phone: +27 87 133 1917
- Location: Cape Town, South Africa