Who is Thembekani Khumalo?
Thembekani Khumalo is a Systems Engineer based in Cape Town, South Africa, with more than five years of hands-on experience in enterprise IT infrastructure, Unified Endpoint Management (UEM), and Microsoft Azure. He currently holds an L3 Systems Engineer role at Heineken Beverages. Currently based in Stellenbosch site.
His primary focus is the South African operation, where he works on specialised IT programmes spanning endpoint management, asset governance, vendor and contract analysis, software asset management, and endpoint security, while also providing advanced escalation support to desktop engineers and service desk teams. Beyond South Africa, he supports other OpCos, including the United Kingdom, Brazil, Germany, Denmark, India, Zambia, Namibia, Kenya, Botswana and multiple other African territories.
Key Achievements
- Managed global device compliance for Heineken Beverages across 67+ Sites, maintaining 95%+ compliance rate.
- Led replacement and upgrade of over 1,000 devices across multiple South African sites (RRIPL project).
- Achieved 95% same-day resolution rate with 90% customer satisfaction at African Arete/BCX.
- Involved in different IT transformation projects across multiple regions.
- Conducted IT Physical Assets Audit across 67 sites at Heineken Beverages (2024).
- Founded and directed Itholelomzansi Foundation since 2015, directly impacting 75+ youth.
Why hire Thembekani Khumalo?
Most CVs in this stack stop at "manages Intune and Entra ID." His starts there.
In one reporting cycle he delivered £347k/year in Microsoft 365 savings, stripped 17.6% off the vendor contract price per year while blocking a 37.5% increase, governed 800+ scanner devices through ARB approval, and led RRIPL across 67 sites with zero business disruption.
That cost-savings instinct is practised. Every weekend he runs finance governance for 10+ church branches and 6 district accounts on a pipeline he built himself for his church. Reconciling treasury, flagging at-risk branches, chasing variances. When you spend Mondays in the numbers, you don't sign off on £28k/month of unused E5 licences. You find them.
The same engineer is a MICT SETA-accredited facilitator (Business Analysis, Cybersecurity, Advertising) and founding director of Itholelomzansi Foundation - 10+ years, 75+ youth. Every tool in his stack was self-taught against a real problem.
Hire him when the work has to ship and land - with the auditor, the board, and the team learning the system on day one.
Technical & Professional Skills
View DetailsTechnical Skills
- Azure Management
- Network Troubleshooting
- Endpoint Security
- Device Compliance
Software Proficiency
- Microsoft 365
- Azure AD
- Jira
- ServiceNow
Professional Skills
- Strategic Planning
- Project Management
- Cross-team Collaboration
- Technical Documentation
AI Tools
- Copilot
- Claude
- ChatGPT
- Gemini
Professional Journey
View DetailsSystems Engineer | UEM
HEINEKEN BEVERAGES, Stellenbosch
March 2024 - Present- Manage comprehensive device compliance across global operations
- Implement and maintain Azure device management strategies
- Coordinate IT support for multiple international business units
Director
Itholelomzansi Foundation
January 2015 - Present- Lead strategic community development initiatives
- Manage digital platforms and online presence
- Develop and execute youth empowerment programs
Project Team Lead | Desktop Engineer
BCX / Distell
April 2022 - August 2023- Led device replacement project (RPIPL), managing hardware and software migrations
- Coordinated device upgrades across multiple sites, ensuring seamless user transitions
- Developed support knowledge base and risk management documentation
Customer Engineer | Desktop Support
African Arete / BCX / Distell
October 2021 - March 2022- Provided technical support via ServiceNow ticketing system
- Resolved 95% of user inquiries within 24 hours, maintaining 90% customer satisfaction
- Managed hardware replacements and software installations
Notable Projects
View DetailsHeineken Green Zone Migration
Led network transformation project, migrating infrastructure to global green zone environment.
IT Asset Register Enhancement
Overhauled asset tracking system, improving device management and compliance.
Itholelomzansi Digital Platforms
Developed and continuously improved multiple websites and supporting systems from 2023 to present, including the current platform at www.itholelomzansi.com.
Get in Touch
View DetailsContact Information
- Email: [email protected]
- Cell: +27 83 691 4207
- Phone: +27 87 133 1917
- Location: Cape Town, South Africa