Professional Projects
A journey of innovation, problem-solving, and technological excellence
Heineken Beverages | June 2024 – October 2024
Project Objective
Conduct comprehensive audit of IT Za1 OpCo assets across 87 sites.
Key Responsibilities
- Develop and optimize Excel-based tracking reports
- Coordinate team movements and audit processes
- Verify data accuracy and consistency
- Generate detailed progress reports for stakeholders
Tools & Technologies
Excel VBA Azure-Microsoft Intune sharepointHeineken Beverages | January 2024 – March 2024
Project Objective
Migrate from Redzone to Global Green Zone network.
Key Responsibilities
- Migrate from Redzone to Global Green Zone network
- Configure laboratory environment for application testing
- Deploy and configure testing workstations
- Manage application testing with business group owners
- Create SOPs for support team
Tools & Technologies
Jira Excel Azure-Microsoft Intune TeamsHeineken Beverages | January 2024 – March 2024
Project Objective
Facilitate seamless onboarding for OpCos.
Key Responsibilities
- Facilitate seamless onboarding for OpCos
- Conduct user training and support sessions
- Configure mobile devices and ensure policy compliance
- Manage user ticket resolution
- Ensure successful data migration across platforms
Tools & Technologies
Azure-Microsoft Intune Excel loop Microsoft TeamsHeineken Beverages | December 2023 – February 2024
Project Objective
Recreate and enhance Consolidated Assets Register.
Key Responsibilities
- Recreate and enhance Consolidated Assets Register
- Conduct thorough assessment using data analysis
- Identify and rectify device discrepancies
- Implement live tracking functionalities
- Consolidate reports for streamlined asset management
Tools & Technologies
Excel VBA Jira Azure-Microsoft IntuneDistell/Heineken Beverages | September 2023
Project Objective
Onboard Heineken Beverages users to CIL Platform for Reporting.
Key Responsibilities
- Onboard Heineken Beverages users to CIL Platform for Reporting
- Configure CIL systems for optimal functionality
- Provide technical support and guidance
- Ensure users can submit data for managerial decision-making
Tools & Technologies
Remote Desktop Reporting Systems ExcelPersonal Project | 2023
Project Objective
Developed a digital financial management system for church.
Key Responsibilities
- Developed a digital financial management system for church
- Implemented secure user authentication
- Created intuitive financial tracking and reporting features
- Website URL: www.first12apostolicchurch.org
Technologies Used
Excel googlesheets looker studio chatGPTHeineken Beverages | January 2023 – March 2023
Project Objective
Establish laboratory environment for network simulation.
Key Responsibilities
- Setup network infrastructure mimicking Heineken environment
- Test various network scenarios
- Compile comprehensive testing reports
Tools & Technologies
Jira Teams Excel Service-now [SNOW]Itholelomzansi Foundation | 2023
Project Objective
Developed and launched Itholelomzansi Foundation website.
Key Responsibilities
- Created and launched Itholelomzansi Foundation website.
- Developed responsive design using Bootstrap
- Implemented modern web development practices
- Website URL: www.itholelomzansi.co.za
Technologies Used
open ai github cloudflare Visual Studio CodeDistell | 2022 – 2023
Project Objective
Provide technical support for IT infrastructure.
Key Responsibilities
- Provide technical support for IT infrastructure
- Resolve user tickets and issues
- Collaborate with team members to resolve complex issues
- Ensure system uptime and optimal performance
Tools & Technologies
Manage central Engine [MEDC] Remote Desktop Bria 5Distell | 2022 – 2023
Project Objective
Testing all Approved Application moving over to new environment for compliance [142].
Key Responsibilities
- Established and configured a laboratory environment for application testing
- Deployed and configured workstations for testing procedures
- Managed application testing in collaboration with respective owners from each business group
- Provided progress updates via the Agile Jira board
- Conducted meetings to ensure alignment and address concerns
- Compiled comprehensive testing reports
- Identified and resolved technical issues
- Created SOPs for the support team for each application
- Identified 10 pilot users across different departments to test all systems
- Monitored, provided feedback, and troubleshot all arising issues
Tools & Technologies
Manage central Engine [MEDC] Sharepoint Service-now [SNOW] ExcelDistell |First Tech | 2022
Project Objective
Upgrading user devices within set period of their life span.
Key Responsibilities
- Replace user devices (PCs & Laptops)
- Schedule and coordinate appointments with users
- Conduct pre-checks for software and hardware architecture migration
- Ensure operating system compatibility with hardware at the bit level
- Provide remote support using Manage Engine
- Implement Windows 11 base build and Microsoft Office 2013/O365
- Build new PCs/laptops according to user specifications
- Upload all user data to OneDrive
- Ship new devices to designated sites
- Update completed device sheets and report to the line manager
- Provide post-installation support for arising user issues
- Build and configure TRADE XPRESS devices
- Coordinate with other teams (Sec Systems, Networks, Security, Enclosure)
- Liaise with the Unified Endpoint Management Systems Engineer for installation-related issues
- Troubleshoot and resolve any errors encountered
- Share knowledge with teammates
- Develop a support knowledge base document
- Create and record a risk management document for the project & complete all forms
Tools & Technologies
Cyber Security Software Training Materials Employee EngagementHeineken Beverages | April 2021 – August 2021
Project Objective
Migrating Distel from on Prem to Cloud .
Key Responsibilities
- Address user tickets regarding hardware, software, and networking
- Walk customers through installing applications
- Provide support to users before, during, and after migration in South Africa, Africa, and abroad
- Conduct software and hardware architecture migration pre-checks using SimpleHelp to connect to users
- Ensure the operating system is compatible with the hardware at the bit level
- Upgrade Windows OS from lower versions to higher versions (e.g., Windows 7 to Windows 10)
- Upgrade Microsoft Office from older versions to Office 365 (e.g., Office 2010/2013 to Office 365)
- Conduct user orientations on Outlook Web Access
- Provide support for the Field Sales team’s tablet users
- Offer remote support using Quick Support to connect to tablets and phones
- Ensure tablets have sufficient space to run installation scripts
- Refresh Outlook profiles so users can send and receive emails
- Assist users in cleaning up oversized email boxes
- Manage Symantec Server Software Management Agent
- Handle script management and installation
- Activate failed scripts
- Edit registry settings to ensure clean and optimal installation and application performance
- Share knowledge with teammates
- Develop a support knowledge base document
- Provide VIP/Executive support
- Document solutions for anomalies with Office 365/Office 2013 production software
- Document the migration procedure for African users